Better results, lower costs

Utilities are sitting on a wealth of data. Monthly and AMI Meter reads capture millions of customer data points, and Artificial Intelligence (AI) can transform that data into valuable insights. Bidgely’s UtilityAI solutions leverage energy disaggregation – analyzing meter data to create an appliance-level view into each customer’s home energy usage. This provides the utility with an unprecedented opportunity to personalize their customer interactions, modernize grid services, and optimize revenue models and cost-to-serve.

Personalize. Modernize. Optimize. 

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Personalize

Create an enhanced customer experience through personalized, omni-channel outreach. 

Modernize

Meet the challenges of a changing grid with modernized audits and forecasting tools.

Optimize

Decrease the cost to serve, and explore future revenue opportunities.

Energy savings powered By AI

Bidgely’s iHER solution leverages AI-powered, omni-channel outreach, providing customers with personalized, appliance-level energy usage information and insights. The result? Higher customer engagement and better $/kWh savings, all while giving the utility more flexibility than traditional paper HER programs.
Check out the case study to learn more.

Enhanced customer satisfaction

Customer satisfaction is critical for utilities, influencing everything from brand and reputation, to rates and regulatory relationships. Bidgely’s data-driven solutions have proven to be successful in driving meaningful increases in CSAT across a number of categories.
 
Read the case study to learn more.

Transforming engagement with AI

Artificial Intelligence is already being leveraged by a number of utilities to transform the way they interact with their customers, including personalized alerts, predictive audits, and customized recommendations.

Check out the UtilityAI e-book, to learn more.


Intelligent voice solutions

As the fastest-growing consumer technology, voice offers utilities the unique opportunity to have an ongoing conversation with customers. By leveraging AI-powered insights, Bidgely’s intelligent voice solution ensures that each customer has a personalized, dynamic, and engaging voice experience.