UtilityAI™: Small-Medium Business Solution Brief
Accenture’s “New Energy Consumer research program has established the value of active digital customer engagement in driving increased adoption of digital channels and new energy-related products and services. ” SMBs are more likely to recommend their provider, try new products & services and participate in new programs. With 90 percent of B2B leaders believing that customer experience is crucial to their companies’ strategic priorities, it’s no wonder we at Bidgely have seen the natural expansion of our programs from residential customer experience to SMB.
UtilityAI delivers actionable insights for every customer in your service territory by utilizing patented AI and Machine Learning technology to understand customers across 100+ attributes just from meter data.