UtilityAI™ Virtual Assessment Solution Brief
While online assessments are typically designed to capture customer information and provide targeted program and product recommendations, evidence from across the utility industry indicates that only a small proportion of customers fully and accurately, as legacy online audits are time consuming, confusing, and laborious for customers.
In this Solution Brief you'll learn how Bidgely's Virtual Assessment Tool has integrated the energy assessment into the customer experience by leveraging customer intelligence from AI and Machine Learning first and delivering personalized experiences that improve:
- customer program enrollment,
- generate a customized report of energy savings recommendations,
- capture of information on customers’ homes, and
- improve customer satisfaction.