UtilityAI™ for Home Audits, Energy Efficiency, Call Center, Program Planning And More
In this case study, we explore the challenge, solution, and results experienced by Utility (N): a North American utility.
Since 2017, Bidgely’s UtilityAI™ has helped Utility (N) better connect with customers and deliver programs more successfully, realizing gains across operational areas. They have implemented a wide-range of UtilityAI-informed solutions “We are consistently engaging with the touchpoints that Bidgely offers.” Utility (N) was one of the first utilities to deploy AMI smart meters to its entire customer base. the program manager says, “That gives us two-way communication, so we can learn what the customer is using, how they’re using it, and then offer them personalized tips to optimize their energy usage and save money.”