IDC Spotlight
Customer Data is the New kWh

Energy retailers are trying to evolve their organizational models and technical capabilities to rise to the challenge of the future enterprise. However, the value that lies within customer data has in large part remained dormant in the energy sector, due mainly to a lack of focus and technology capabilities.
 
Artificial intelligence (AI) applied to energy user data enables energy retailers to speed up their transition to "future" enterprises. Specifically, AI-driven energy insights platforms (AEIPs) designed to exploit the potential of customer energy data promise to transform the utility-customer relationship and improve utility decision making.

Depending on their level of maturity, AEIPs typically deliver the following:

  • Basic load disaggregation
  • Advanced load disaggregation
  • Detection of new loads
  • Creation of energy profiles and next-best interactions
  • Extension to non-smart meters

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