Energy management keeps evolving. A decade ago the notion of energy management within the utility sector focused on linking newly installed smart meters with a home area network to provide granular usage data. The idea was to help residential customers reduce energy consumption and became known as home energy management (HEM). Those solutions still exist, but newer approaches have gained traction and attention. Leading utilities are leveraging artificial intelligence (AI) approaches to provide more valuable customer insights, produce greater energy savings, and deepen their customer engagements. In this white paper, Guidehouse Insights (formerly Navigant Research) highlights this evolving trend, including how AI is helping utilities to meet their objectives and unlock added value for customers.
