CARE Solution Brief
Utilities across the globe are at the center of a customer data revolution, which is guiding a new paradigm of customer conversations and digital engagement strategies. For competitive energy retailers, this is core to augmenting both their new customer acquisition and churn reduction activities, while IOU’s are leveraging this data to start winning the battle against the realities of an increasing cost-to-serve and expectation of elevated and value driven customer service(s). Call centers are measured by metrics and goals which aim to reduce operational cost, drive customer engagement, and create the right experience in the customer journey by tailoring the conversations to value based outcomes.
Bidgely can help. Bidgely CARE is an Artificial Intelligence (AI) powered call center solution enabling an elevated customer experience.